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Client's Charter

We are determined and promise to:

  1. Providing feedback for suggestions,enguiries and complaints within 3 working days from the date received;
  2. Issuing notice of preliminary approval within 21 days from the date of complete revision by legal advisor and in compliance with Act 258;
  3. Cleaning payment for bills and claims within 14 days from the date required documents received;
  4. Disbursement of the Development Expenditure (DE) Warrant is made to the implementing agency within three (3) working days from the date of approval of the allocation.
  5. Providing 99% accessability rate for network and system application.

* Client's Charter Achievement